Community Guidelines

These rules keep Zeseva safe, fair, and neighbourly.

What You Can Share

Items are graded on condition from 1 (poor) to 5 (excellent). Categories marked "condition grading required" will prompt you to select a grade and upload at least one photo before your listing goes live.

Category	Examples	Special Rules
🔧 Tools	Drills, ladders, toolkits, paint rollers, screwdrivers	—
📚 Books	Books, board games, DVDs (no pirated copies)	—
🏏 Sports	Cricket kits, dumbbells, yoga mats, badminton rackets	—
🔌 Appliances	Juicers, irons, vacuum cleaners, air fryers, induction cooktops	Condition grading + photo proof required
🪔 Festival	Ganesh décor, Diwali lights, folding chairs, Navratri supplies	—
🧸 Baby Care	Prams, bouncers, high chairs, toys, strollers, cribs	Condition grading + photo proof required
🦯 Mobility	Walkers, crutches, cast boots, knee scooters, canes, cervical collars	Sanitised tag mandatory before listing + medical disclaimer shown to borrower

What You Cannot Share

Category	Reason
🍱 Food & Perishables	Allergy and hygiene liability. No homemade food, packaged food, or ingredients.
🎆 Fireworks & Explosives	Illegal to store or transfer in residential buildings under Maharashtra law.
🍷 Alcohol & Tobacco	Maharashtra regulations restrict transfer of alcohol between individuals.
💊 Prescription Medicines	No medicines of any kind. Non-prescription medical equipment (e.g. BP monitors, thermometers) is allowed under the Appliances category.
💎 High-Value Jewellery & Cash	Gold, silver, cash equivalents. Creates theft and insurance complications.
🔫 Illegal Items	Anything banned under Indian law — counterfeit goods, pirated media.
🚗 Vehicles	Cars, scooters, motorcycles. Insurance and liability complexity. (Beta restriction.)
🔥 LPG & Gas Equipment	Cylinders, gas stoves. Safety and legal liability in Maharashtra.

Community Rules

Be honest about condition. List items accurately. If it's worn, say so. A fair lender builds a strong reputation.

Respond to requests. If you can't lend right now, decline promptly. Three unanswered requests will hide your listing automatically.

Return on time. If you need more time, contact the lender before the due date. Overdue returns affect your reputation.

Use the app for handoffs. Always confirm pickup and return through Zeseva. Photos protect both of you.

Keep it neighbourly. Be the kind of neighbour you'd want to borrow from.

Don't share the invite link outside your building. Zeseva works because of trust. Invite codes are for your building's residents only.

Disputes happen — handle them fairly. If something goes wrong, raise a dispute within 48 hours with honest evidence. Don't exaggerate damage. False claims are treated as a serious violation.

Violations & Consequences

Violation	Consequence
Listing a banned item	Listing removed, warning issued
False damage claim	Claim rejected, flag on profile
Non-return of item	Immediate account freeze + security deposit forfeited. Permanent ban on first offence.
Sharing invite link publicly	Invite code regenerated, warning issued
Fake identity or flat number	Immediate removal from platform and report filed with society administration
Abusive behaviour toward neighbours	First offence: warning + 7-day mute. Repeated offence: permanent ban.
Repeated violations	Permanent platform-wide ban

How Reporting Works

See something that doesn't belong? You can report any listing directly from its detail page using the "Report" option. Reports go to your building admin for review.

Zeseva also uses two additional methods to catch policy violations:

Automatic keyword detection — listings matching banned item names are flagged for admin review before going live.
Periodic admin review — building admins and platform moderators review new and active listings regularly.